Rubbish Less UK Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Less provides waste removal and related services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing our team to carry out a collection, you agree to be bound by these terms. Please read them carefully before placing an order for rubbish removal services, waste collection, or any other service offered under the Rubbish Less name.

These terms are intended to be clear, fair, and easy to understand. They apply to all domestic and commercial customers unless we agree otherwise in writing. They also sit alongside any specific service description, quotation, or written agreement provided for a particular job. If any part of a quote, job specification, or service note conflicts with these terms, the written agreement for that service will apply to the extent of the conflict.

In these terms, references to “we”, “us”, and “our” mean Rubbish Less. References to “you” and “your” mean the person or business placing the booking, the person authorising the work, and anyone acting on their behalf. References to “waste” include items, materials, rubbish, bulky goods, garden waste, office waste, and any other materials collected as part of our waste disposal service.

1. Booking Process

Bookings may be made by phone, email, online form, text message, or any other method we make available from time to time. A booking is only confirmed when we have accepted the request and, where applicable, issued a quote, estimated price, or booking confirmation. We may ask for photographs, descriptions, access details, or other information to help us assess the work. You must provide accurate and complete information so that we can give a fair estimate and schedule the right vehicle, team size, and equipment.

Any estimate is based on the information available at the time. If the actual waste volume, weight, access conditions, or nature of the items differs from the information you supplied, we may revise the price before starting work or, if necessary, decline the job. This applies especially where the waste includes restricted, hazardous, or specialist items. We reserve the right to refuse any booking where we believe the service cannot be completed safely, lawfully, or within the agreed scope.

By booking our waste collection service, you confirm that you have authority to request the removal of the items and that the waste is lawfully yours to dispose of, or that you have permission from the owner or occupier to arrange its removal. You must ensure that someone authorised is present at the property or available to grant access at the agreed time, unless we have agreed otherwise.

2. Service Provision and Access

We will use reasonable efforts to attend at the agreed time or within any estimated time window provided. However, times are estimates only and may be affected by traffic, weather, operational delays, safety concerns, or events beyond our control. Unless we have expressly agreed a fixed time, we do not guarantee arrival at a specific minute. If access is restricted, unsafe, or not reasonably available, we may need to reschedule the service or amend the price.

You are responsible for ensuring that the collection point is accessible and that the items to be removed are clearly identified. If waste is located in a loft, basement, locked area, shared space, or another location requiring special access, you must inform us in advance. We are not obliged to move items that are not included in the booking, nor to lift items in a way that creates a risk to our team, your property, or third parties.

Where we agree to undertake a clearance or removal job, we will decide, acting reasonably, how best to carry out the work. Our team may sort, load, and transport waste in the manner necessary to complete the service efficiently and safely. If any item is found to be contaminated, unsuitable for standard disposal, or subject to separate handling requirements, we may charge additional fees or remove only the items we are lawfully able to take.

3. Payments and Charges

Prices may be quoted as a fixed fee, an estimated fee, or a price based on load size, weight, labour time, disposal costs, or a combination of these factors. Unless stated otherwise, all prices are exclusive of any applicable taxes, surcharges, or special handling charges. The final amount payable will depend on the service provided and the condition of the waste at collection or completion.

Payment is due in full on completion of the work unless we have agreed different terms in writing before the service begins. We may require a deposit, card pre-authorisation, or advance payment for certain jobs. We accept no responsibility for delays caused by non-payment or failed payment methods. If payment is made by bank transfer, card, or another non-cash method, funds must clear before the service is deemed settled.

Additional charges may apply where we encounter extra labour, waiting time, parking costs, failed access, unsorted materials, prohibited items, or other circumstances not included in the original price basis. If the actual service differs materially from the booking details, we will explain the reason for any increase before continuing where reasonably possible. You agree to pay any properly incurred extra charges arising from the circumstances of the job.

4. Cancellations and Amendments

You may cancel or amend a booking by giving us reasonable notice. If you cancel with sufficient notice before the team has been dispatched, no cancellation charge may apply, unless we have incurred non-recoverable costs. If you cancel after dispatch, when we are on site, or after work has started, we may charge a reasonable cancellation fee or the full price for the wasted attendance or completed work.

If you need to change the date, time, location, or scope of the service, you should tell us as soon as possible. We will try to accommodate changes, but we cannot guarantee availability. Where amendments affect the expected labour, disposal costs, or vehicle requirements, the price may change accordingly. If a booking is cancelled because of incorrect information supplied by you, or because access is unavailable, this may be treated as a late cancellation or failed booking.

We may cancel or reschedule a booking if weather, safety issues, staff absence, vehicle problems, legal restrictions, or other operational reasons make it impractical or unsafe to proceed. If we do so, we will take reasonable steps to contact you and offer an alternative appointment. Except where required by law, we are not liable for indirect losses arising from a cancellation or postponement.

5. Waste Regulations and Customer Responsibilities

All waste handled under our rubbish collection and removal services must be transferred, stored, transported, and disposed of in accordance with applicable UK waste laws and regulations. We will manage waste in line with our legal duties as a waste carrier and service provider. You must not ask us to remove waste that is illegal to transport, cannot lawfully be accepted, or requires specialist treatment beyond the scope of the booking.

You are responsible for declaring any hazardous, sharp, contaminated, electrical, chemical, clinical, or otherwise regulated materials before the service begins. This includes, without limitation, asbestos, solvents, paint, oils, gas bottles, batteries, fluorescent tubes, fridges, freezers, and any material that may pose a health or environmental risk. If such items are discovered after we arrive, we may refuse to remove them, charge additional fees where lawful, or stop the work if continuing would be unsafe or unlawful.

You confirm that, to the best of your knowledge, the waste has not been contaminated in a way that would make standard collection improper or dangerous. You also agree not to conceal prohibited items within mixed loads. If you knowingly fail to disclose hazardous or restricted waste, you may be liable for any resulting losses, costs, fines, clean-up expenses, or claims arising from your breach of these terms or from your failure to comply with waste regulations.

6. Liability and Limitations

We will use reasonable care and skill when carrying out our services. However, because waste removal can involve moving large, heavy, awkward, or concealed items, some risk of minor damage may arise even when care is taken. We are not responsible for pre-existing damage, hidden defects, unstable structures, or damage caused by your failure to provide accurate information or safe access. You should remove or secure fragile, valuable, or sentimental items before the service begins.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising from the provision or non-provision of the service. Our total liability in connection with any booking will be limited to the amount paid or payable for that specific service, except where the law requires otherwise.

If you believe that damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable period after the service is completed. We may ask for evidence, photographs, or access to inspect the alleged issue. Any claim will be assessed on the facts, including whether the damage was reasonably foreseeable and whether we acted with appropriate care. Nothing in these terms affects your statutory rights as a consumer.

7. Title, Ownership, and Disposal

Once waste has been collected and accepted by us, ownership of the removed items transfers to us to the extent necessary for lawful transport, processing, recycling, recovery, or disposal. We may sort materials for reuse, recycling, or disposal in accordance with our operational practices and legal obligations. You acknowledge that items placed for collection are to be treated as waste unless we agree in writing that particular items are to be retained, donated, or handled differently.

We may decline to collect or may separately charge for items requiring specialist facilities or disposal routes. This includes items that cannot reasonably be mixed with general waste streams or that carry additional compliance obligations. If a load contains both general and specialist waste, we may separate the materials for lawful handling and adjust the price to reflect the additional work and disposal costs.

8. Force Majeure

We shall not be in breach of these terms nor liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These may include severe weather, traffic disruption, accidents, industrial action, fire, flood, acts of government, legal restrictions, equipment failure, or similar circumstances. In such cases we may suspend, postpone, or cancel the affected service without incurring liability, other than to refund sums due for work not performed where required by law or agreed in writing.

You also agree that if your own actions or circumstances prevent the service from being completed, including lack of access, absence of an authorised person, unsafe premises, or failure to provide required information, we may treat the booking as delayed, amended, or cancelled and recover any reasonable costs associated with the attempted attendance.

9. General Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to exercise any right under these terms shall operate as a waiver of that right. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking unless we expressly agree otherwise.

These terms form the entire agreement between you and us in relation to the relevant service, together with any written quote or service confirmation. You may not assign your rights under these terms without our prior written consent. We may assign or subcontract part or all of the service where it is reasonably necessary to do so, provided this does not materially reduce the standard of service we have agreed to provide.

For the avoidance of doubt, nothing in these terms is intended to create a partnership, agency, or employment relationship between you and us. The relationship is that of independent customer and service provider, subject to the agreed work and applicable law.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Rubbish Less, shall be governed by and interpreted in accordance with the laws of England and Wales, unless another part of the United Kingdom lawfully applies by mandatory rule. The courts of England and Wales shall have non-exclusive jurisdiction, subject always to any rights you may have under consumer protection law.

By proceeding with a booking for our rubbish less service, waste removal, or any related collection, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of them, you should not confirm a booking or permit the service to begin.